Refund Policy
Your Satisfaction Matters
Returns
We accept returns within 14 days of the delivery date. To be eligible for a return, your item must be:Unused and in the same condition that you received it,In its original packaging, Accompanied by proof of purchase (order number or receipt).
Non-Returnable Items
Please note that certain items are non-returnable, including:Personal care or skincare items that have been opened or used, Items purchased on sale or as part of a promotion, Gift cards or digital products.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.If approved, your refund will be processed to your original payment method within 7 business days.Please note that shipping fees are non-refundable.
Return Shipping
Customers are responsible for paying return shipping costs unless the return is due to an error on our part (e.g., wrong or defective item).
How to Start a Return
To initiate a return, please contact our customer service team at:
📧 Email: hello@cloudvitamincream.com.
Our team will provide you with the return instructions and shipping address.
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